Talk:Palace of Wishes/@comment-2601:281:8200:FF37:DD9A:3A7A:451A:3F2A-20190831062652/@comment-43623799-20190901190216

You have to really pay attention to what level of the particular scene/location you are on (I, II, III, IV, V, etc) because on this particular scene/location, you had to be at least level V "Collector" before one of the items was even available to drop. Always be sure before you get your hopes up, that when you click on the scene/location to enter it, that you check the very bottom of the entry screen where there's a row of potential rewards -- it will show you five at a time -- click the arrows to the left and right of that row, in order to see what prizes are available from the scene/location yet. If you don't see the prize you're looking for, then you need to level up that location by playing more, before it will drop. This particular event was the first time that an item was not yet available that I was given. It might have been a bug -- you might write the company to find out if there is anything they can do about it -- in my case, the item was some sort of bird. I didn't mind it, so I never did complain about it. But the company has been very responsive to my emails. Good luck to you.