Talk:FAQ/@comment-172.2.247.175-20191217232454/@comment-33460885-20191217232737

Contact support. I know it happens to others but I don't know of a fix for it. Contacting support might be your best shot or uninstalling/reinstalling the game. You wouldn't lose your progress, just be sure to know your email, player login and password that you signed up with, this info can be found under the "Profile" tab.

-Annabella/Admin