Talk:Observatory/@comment-2601:18D:4701:7402:8C0F:9955:B399:85BE-20180904172040/@comment-2601:18D:4701:7402:8C0F:9955:B399:85BE-20180904182618

Oh! I see. I misunderstood your point. My bad.

For me, they take 5 days to respond, and then including the follow-ups, it becomes around 2-3 weeks to complete one thread. The conclusion is always unsatisfactory, it's like a black hole. Their games are free, so I don't expect much on the service side. It's not surprising they cannot afford to hire more or better-qualified support staff. Sometimes I wish to volunteer to join their support team and help them lol