Thread:Countryxxgalxx007/@comment-43596541-20191126234814/@comment-43596541-20191127183515

In my IT when I wrote User Instructions the hardest part was putting back the  Newbie shoes and avoid  using the mental shortcuts I built over decades of practice ... Simple things like mentionning "copy  this and  paste over that" without realizing that the User may not know how to cut & paste in the first place ... It is an on over simplified example but I'm sure that with all the "help" text you worte you get exactly what I mean  ... I think in  Knowledge Base litterature they call it the "Expert Bias" when we occult things that we find so basic we don't even notice we skip them. <br/ That's why I always been a shitty instructor for Newbies (unless I put a LOT of effort in)  but very efficient in mentoring Intermediate/Advanced candidates (which I did with ease and had fun doing)  ...