Talk:Hidden City Info/@comment-213.205.198.138-20180808001342/@comment-33460885-20180808001738

Sometimes with support you need to message them more than once to remind you that you exist and have a problem.

I play PC so I don't know about the storage issue but as long as you have your profile set up with a player ID/username and password then it's linked and when you reinstall it as long as you sign back in with it you should be good.